Monday, September 10, 2012

Publishing Apps in the Lucky Country

I am in the process of developing a number of Titanium mobile apps for iOS that will have in-app payment processing. For which it turns out that the programming part is relatively easy, it is the administration that makes it difficult.

I was merrily coding away, and discovered only when I went to test the in-app payments that Apple would not allow me to do that until all my banking and tax info was sorted out. I can't finish the product until I have all the the admin done. Ok, fair enough.

I start jumping through the hoops, and I discover that as an app developer with a business based in Australia I am forced to register for GST before I can sell content. Again, this seems a little stupid, but I will have to do it eventually, unless the product is a complete flop. So I start to register my business for GST.

Apple redirects me to the ABR website. However, the ABR page indicates that it can no longer be done there. https://abr.gov.au/ABRWeb/Homepage.aspx?NavGraph=Home&View=Home&pid=71

That page directs me to http://help.abr.gov.au/BC/Index/Apply_for_PAYG/How_do_I_apply_for_GST_or_PAYG_withholding_/

Which tells me I need to register for the new Australian Business Security Creditial Software AUSkey.

I went through the ridiculous processing of installing their AUSkey software into firefox on my Ubuntu machine (after their instructions for both Firefox and Safari on a Mac failed to work).

To get it running I need to install the Orcale JRE, which I discovered (post-installation) has a serious outstanding security problem. So much for Australia's cutting edge business security.

Eventually I get the Auskey installation to work and log in.

I then try and log into the Business Portal so I can register for GST, lo and behold, error pages.

For the next half and hour whenever I try and login I get presented with :
--------------------------------------------
The system is temporarily unavailable. (Error Number: A918.18)
The system has encountered an unexpected error.
If the problem persists, please contact the ATO Technical Helpdesk on:
Phone 1300 139 373
E-mail technical.help@ato.gov.au
--------------------------------------------

Eventually I am allowed in.

What do I find ?

Nowhere in the Business Portal is there a menu item or option for "Register for GST" or "PAYG." Absolutely nothing. So I have to send an email asking for help. Now I wait until they decide to reply.

Ahhh Australia, the lucky country!

On days like to today I want to register a business in a tax haven country and forget about where I came from. The Australian government is like DRM for media, every time you come up against it nothing works properly and you wonder why you bother paying for things.

2 comments:

  1. Hi, John, today I was suffered the same "The system is temporarily unavailable. (Error Number: A918.18)" like you did before, want to ask about how did you solve it? Or it just got well by itself.

    ReplyDelete
    Replies
    1. Hi Mark,

      It just went away after a while. I kept trying and trying relentlessly. It could just be related to the number of users on their site.

      Sorry I can't provide you with any help.

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